If anyone in your group has a positive test for Covid-19, or is required to self isolate, and you have to cancel you will be offered the option of an alternative date.
If you have to cancel because you are prevented from travelling due to Government restrictions in your home area you will be offered the option of an alternative date.
If we have to cancel your booking because Government restrictions in our Local Authority area prevent you from travelling to the cottage you will be offered the option of an alternative date, or refunded in full. We are committed to keeping our visitors safe, and we always make sure that the cottage is thoroughly cleaned between guests. However we have added some extra measures to reflect the current situation, and for your peace of mind. Below are details of our cleaning procedures which have been written in line with enhanced protocols developed for the tourist industry in June 2020.
We will ask you to play your part too, and below are details of what we need you to help with:
Please note and adhere to check-in time from 4.00 pm. Please avoid arriving earlier than this.
We enjoy greeting our guests when they arrive. However for the time being contact will be limited to meeting you at a 2m distance and directing you into the cottage. Normally guests would be shown around and a few details explained, however for the moment this personal greeting has been replaced with written instructions. Please take time to read these.
If you become ill
If, during the 14 days leading up to your arrival here, you or a member of your group test positive for Covid 19 or are required to self isolate please do not travel. In line with our Covid 19 cancellation policy you will be offered the option of an alternative date. If at any time during your stay you develop symptoms of Covid 19 (high temperature, persistent cough, loss of taste or smell), or are informed that you must isolate you MUST inform us immediately, check out and return home. If you develop acute symptoms please dial 999 and inform us immediately. If you become ill within 14 days of returning home, you MUST let us know please.
Our Enhanced Cleaning Protocols
Everyone please use the hand sanitiser provided every time you enter the cottage, and wash hands frequently. Please bring any other items you may require such as gloves, face coverings etc. according to your own circumstances.
Kitchen: all surfaces likely to be touched including light switches and electric sockets, wiped with hot soapy water, then wiped again with viricidal disinfectant. Small items such as salt & pepper, washing up liquid bottle, etc. will also be wiped and disinfected.
Guests please make sure all glasses, dishes, pots, pans & cutlery are thoroughly washed in hot water and left to air dry before putting away. If staying in Rustys Retreat or Georges Gaff please put the dishwasher on. For simplicity we have removed extra items normally supplied. Please take away or dispose of any left over food & drink. For the safety of all please follow instructions about disposal of waste.
Sitting/Dining area: all hard surfaces likely to be touched including light switches & electric sockets will be wiped with hot soapy water then wiped again with disinfectant. Sofas will be sprayed and wiped with disinfectant; fabric cushions have been removed for the time being but will be sprayed if/when back in place. TV and DVD remote controls will be wiped & disinfected. Guests Board games in the cupboard and dvds will not be routinely wiped, so if you have concerns about this please refrain from using these.
Bathroom: will be cleaned and disinfected very thoroughly to our normal rigorous standards. Guests please empty the waste bin into the general waste.
Bedrooms: All hard surfaces likely to be touched including light switches & electric sockets will be wiped with hot soapy water then wiped again with disinfectant. Bedding (duvets & pillows) will be rotated so that each stay has freshened bedding; all towels, linen, mattress and pillow protectors will be supplied newly laundered (as usual). Guests at the end of your stay please strip the beds of linen, mattress and pillow protectors, and place in the bags provided, sealing the bags. Please place all towels in the bath.
Please empty waste bins into the general waste.
Hallway/general cleaning: all hard surfaces likely to be touched including light switches & electric sockets will be wiped with hot soapy water then wiped again with disinfectant.
Guests: at the end of your stay please ensure that all waste has been removed from the cottage to the bins outside and sorted accordingly. Clear sign is above each bin.
Please note our Terms & Conditions with regard to cleaning the cottage. Please note and adhere to check out time of 10.00 am. Thank you.
Finally, if you become ill within 14 days of returning home, you MUST let us know please.
Thank you very much for your cooperation. We hope you enjoy your stay.